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NikanKitchen

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Shipping Methods & Charges

Shipments within Germany
Shipping Method Shipping Costs Estimated Delivery
Dry goods*
4,90€
(Orders under 50€)
Free
(Orders over 50€)
DPD Standard
1 to 3 business days after dispatch**

Chilled goods***
6,90€
DPD Standard
1 to 3 business days after dispatch**
Frozen goods***
6,90€ DPD Standard
1 to 3 business days after dispatch**
DHL Standard (Surcharge)
+1,00€
1 to 3 business days after dispatch**

UPS Express (Surcharge)
+3,00€
1 to 2 business days after dispatch**

* The shipping cost only within the German mainland. The German islands will be surchanged and will be contacted by NikanKitchen after you place your order. All orders within Germany are shipped via DPD or DHL. Shipping details and tracking information will be delivered by email once your order is shipped.
** The actual delivery days depend on the carriers. Please check the tracking status directly at the carriers once you recieve the shippment email with a tracking number from us.
*** To ensure that every frozen product arrives safely and optimally chilled, all frozen products are carefully packed by hand in a high-quality, reusable Styrofoam box. Due to the extra chilled packaging and shipping we ship frozen and fresh items with a flat-rate surcharge of 6.90 €, regardless of the order value and the number of fresh items, in an insulated shipping container with sufficient cooling.

Additional Costs:
1. If you need to make changes to the shipping address, it is free of charge if the parcel has not been dispatch. In the occasion of order has been dispatched from the warehouse, the buyer has to pay for the cost to get the parcel deliver to the right address. Different couriers charge differently, below is the attached price list:
DPD Standard: €4.90
DHL Standard: €5.90
UPS Express: €7.90
*Customer will need to notify DPD/DHL/UPS customer service for the change of delivery address.

2. Parcel has been returned to seller due to wrong delivery address. The buyer has the reasonability to pay for the cost associate with it. Below is the attached price list:
DPD Standard: €4.90
DHL Standard: €5.90
UPS Express: €7.90

3. If the buyer is unable to sign for parcel after 3 attempted deliveries has been made by courier and did not notify courier. This caused parcel return to seller, it is buyer’s reasonability for the cost associated with re-delivery of parcel:
DPD Standard: €4.90
DHL Standard: €5.90
UPS Express: €7.90

Please note, if the parcel is free of postage charger and is returned to seller but require for re-delivery due to error of shipping address or missed delivery attempts. The buyer will require to pay for re-delivery charge. In the occasion of order has been dispatched, but the buyer would like to cancel order; refund will be made to buyer after deduction of delivery charge.

Shipments outside Germany
Shipping Method Shipping Costs Estimated Delivery
Standard*
14,90€
3 to 5 business days

* All chilled/frozen products are NOT shippint outside Germany for proper cooling.

Additional Costs:
1. If you need to make changes to the shipping address, it is free of charge if the parcel has not been dispatch. In the occasion of order has been dispatched from the warehouse, the buyer has to pay for the cost to get the parcel deliver to the right address. Different couriers charge differently, below is the attached price list:
DPD Standard: €14.90
*Customer will need to notify DPD/DHL/UPS customer service for the change of delivery address.

2. Parcel has been returned to seller due to wrong delivery address. The buyer has the reasonability to pay for the cost associate with it. Below is the attached price list:
DPD Standard: €14.90
3. If the buyer is unable to sign for parcel after 3 attempted deliveries has been made by courier and did not notify courier. This caused parcel return to seller, it is buyer’s reasonability for the cost associated with re-delivery of parcel:
DPD Standard: €14.90
Please note, if the parcel is free of postage charger and is returned to seller but require for re-delivery due to error of shipping address or missed delivery attempts. The buyer will require to pay for re-delivery charge. In the occasion of order has been dispatched, but the buyer would like to cancel order; refund will be made to buyer after deduction of delivery charge.

Order Processing

Orders are packed only on regular business days (Monday through Friday), with the exception of the German national holidays.
Refrigerated products are shipped on Monday and Thursday. If the payment is received only on Thursday morning, shipping on Thursday can no longer be guaranteed. Refrigerated products will not ship until the following Monday.


Frozen and Fresh products Shipping

We ship frozen products and fresh products with German Parcel Service (DPD), DHL or UPS.

To ensure that every frozen product arrives safely and optimally chilled, all frozen products are carefully packed by hand in a high-quality, reusable Styrofoam box. For perfect cooling, shipping is done with icepack. This ensures a complete continuation of the cold chain up to your home.

Frozen goods are delivered only within Germany. Delivery to DPD Paketschops or DHL Packstations is not possible.

Refrigerated products are shipped on Monday and Thursday. If the payment is received only on Thursday morning, shipping on Thursday can no longer be guaranteed. Refrigerated products will not ship until the following Monday.

Note: We only ship cooled articles from Monday - Wednesday to delivery addresses within Germany to ensure delivery before the weekend. Therefore, in some cases, longer delivery times may occur if your order contains refrigerated items. Please make sure that the package can be accepted by DHL upon delivery. We will inform you about the shipment of the parcel by e-mail, so that you may instruct neighbors or other persons to accept it.

As a customer, you are obliged to guarantee acceptance of your ordered goods during this period - either by you personally or possibly by a neighbor. For shipping company, a corresponding note must be clearly visible. If you do not fulfill this obligation and the goods are thawed or spoiled, the full invoice amount is still due.

Please note that between May to October (summer time) we ship all refrigerated/frozen goods only with express shipping to ensure the best product quality and cold chain.

We also recommend express shipping (+ € 3.00 surcharge) as a shipping option for all refrigerated / frozen goods, delivery to the next working day (within 24 hours) after delivery guaranteed to service providers. It is particularly important in summer when the outside temperature is relatively higher than normal temperature. If you do not select this shipping option and the goods thaw or spoil, NikanKitchen is not responsible for this and the full invoice amount is still due.

Cooling shipment -how it works!
ICECATCH® gelpacks are ideal for the safe transport of your temperature- sensitive products. The water-based coolant that the gelpacks contain can be reused for many cooling cycles without any loss of quality, is made of only non-toxic ingredients and can be disposed of in the normal household waste. All the materials used fulfill the highest demands on durability and are free of harmful substances. ICECATCH® gelpacks are approved for laboratory, pharmaceutical and food use.

All the advantages at a glance
  • Excellent cooling properties through the use of cooling gel
  • Spread of the heat absorption around the 0 ° C range by using immobilized cooling gel
  • Reliable cold storage through the use of immobilized cooling medium
  • Food-approved, robust PA / PE film composite (non-toxic ingredients approved for food)
  • FDA and EU compliant film, non-toxic ingredients
  • Water-based cooling element
  • reusable
The products marked with the freshness symbol are sent in thick-walled polystyrene insulated containers. Cooling is provided by sufficient cooling elements. Tests by the manufacturer have shown that sufficient cooling at normal outside temperatures of up to 36 hours is ensured.

We want your products to reach you fresh and perfectly chilled. Therefore, products marked with the freshness symbol will only be marked by

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